Customer Service Representative - State Farm Agent Team Member
Full Time • Hoover & Vestavia Hills, AL
Benefits:
- 401(k) matching
- Company parties
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
Ryan Goolsby State Farm — Hoover & Vestavia Hills, AL
$40,000–$60,000/yr | Full-Time
Here's the deal: we have thousands of customers who already trust us with their insurance. Your job is to take care of them — and when the moment's right, help them realize they need more coverage than they think. This isn't a cold-call grind. It's relationship-driven work inside a competitive, high-energy agency that rewards people who go the extra mile. Our new Vestavia Hills office opens March 1st, and we're building the team now.
What You'll Do:
- Service our existing book of business — policy changes, billing questions, claims support
- Identify cross-sell and upsell opportunities during every customer interaction
- Process policy endorsements, renewals, and new applications accurately
- Follow up on pending items, outstanding documents, and renewal reviews
- Educate customers on coverage options so they actually understand what they're buying
- Maintain detailed notes and records in our agency management system
- Hit monthly service and cross-sell targets (yes, there are goals — that's how you earn more)
What We're Looking For:
- Active Alabama Property & Casualty license preferred — or willingness to obtain within 60 days
- Previous insurance or customer service experience (bonus if it's in a State Farm agency)
- Excellent communication skills — phone, email, and in-person
- Comfortable with technology and learning new systems quickly
- Self-motivated and competitive — you want to hit numbers, not just show up
- Positive attitude and thick skin (insurance customers aren't always sunshine and rainbows)
What We Offer:
- $40K–$60K total compensation (base + commission + bonuses)
- 401(k) with employer match
- Paid time off
- Flexible scheduling
- Real advancement opportunities — we promote from within and we're growing
- A coach-style leader who will push you to get better, not micromanage you
If you're great with people, want a career path (not just a job), and thrive in a competitive environment — don't sit on this. Apply now.
Compensation: $40,000.00 - $60,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. We are a growing agency with big dreams and lots of potential. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Ryan Goolsby - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Ryan Goolsby - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is open Monday - Friday 8:30-5:00.
- I am a third generation State Farm agent.
Apply now and let us put you on the path to success.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Apply here.
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none